1. Company Introduction
ScanPlus is a business management SaaS platform that helps restaurants and membership-based businesses manage operations through digital tools such as QR experiences, orders, memberships, payments, analytics, and communication features.
2. Information We Collect
We collect information you provide directly, information generated through your use of ScanPlus, and limited information from third-party services.
Account Information
- full name
- email address
- phone number
- password (encrypted / hashed)
- country / country group
- business category
Business Information
- business name
- business type
- business address
- business phone
- business website
- business logo
- business configuration settings
- tax configuration
Restaurant Operational Data
- menu categories
- menu items
- pricing
- allergens
- order history
- table QR configuration
- offers/promotions
Membership / Subscription Business Data
- member names
- member phone numbers
- member email addresses
- membership plans
- membership start/end dates
- membership status
- payment status
- renewal history
- receipt delivery logs
Payment Information
Sensitive payment details are processed by payment processors. ScanPlus may store transaction metadata but does not directly store sensitive card data.
Communication Data
- support requests
- contact form submissions
- email communication logs
- notification logs
Public QR Interaction Data
- IP address
- browser/device information
- usage timestamps
- lookup attempts
- general diagnostic data
Technical Usage Data
- browser type
- operating system
- device type
- session metadata
- cookies
- analytics data
3. How We Use Data
- account creation and authentication
- email verification
- subscription assignment
- business setup
- restaurant order processing
- QR menu functionality
- membership management
- membership renewals
- payment tracking
- receipt email delivery
- QR membership status lookup
- customer/member communication
- customer support
- analytics
- fraud prevention
- abuse prevention
- security monitoring
- platform improvement
- legal compliance
4. Public QR Pages
ScanPlus may provide public QR-accessible business pages (e.g., restaurant menu pages, membership status lookup pages). These pages may be accessible without login.
Privacy protections:
- limited data exposure
- masked member/customer information
- lookup restrictions
- business-specific access control
- rate limiting / abuse protection where applicable
Public QR pages only expose business-authorized data.
5. Email Communications
ScanPlus may send emails for:
- email verification
- password reset
- subscription notices
- membership receipts
- payment confirmations
- business alerts
- support communication
- product notices
6. Payment Processing
If payment functionality is enabled, payments may be processed through third-party providers such as Razorpay, Stripe, or equivalent providers. Sensitive payment details are processed by payment processors according to their own policies. ScanPlus stores only required transaction metadata.
7. Data Sharing
ScanPlus does NOT sell user data. Data may be shared with:
- hosting providers
- email delivery providers
- analytics providers
- payment providers
- support tools
- legal authorities if required
8. Data Retention
We retain:
- active account data retained while service is active
- transaction/subscription history retained for compliance/business continuity
- order history retained for records
- membership history retained for audit/business use
- support communication retained as needed
Data may remain in backups for limited periods.
9. Security
Security practices include:
- encrypted connections (HTTPS)
- password hashing
- access control
- authentication checks
- role-based permissions
- database protection
- activity monitoring
- abuse prevention
No method of transmission or storage is 100% secure.
11. User Rights
Users may request:
- access
- correction
- deletion
- account closure
- communication preferences (where applicable)
To exercise these rights, contact support.scanplus@gmail.com or sales.scanplus@gmail.com.
12. Children's Privacy
ScanPlus is a business platform and not intended for children. If education businesses use platform data, the business remains responsible for lawful handling of student/member data under applicable law.
13. Third-Party Services
Possible integrations include payment gateways, analytics, email providers, and hosting providers. Third-party privacy policies apply separately.
14. International Users
Data may be processed in different jurisdictions depending on infrastructure/providers.
15. Policy Changes
Policy may be updated periodically. Updated date will be changed accordingly.
16. Contact Us
For privacy questions, contact support.scanplus@gmail.com or sales.scanplus@gmail.com.