How can we help you?
Get help with ScanPlus setup, subscriptions, QR configuration, membership management, restaurant operations, payments, and account issues.
Support categories
Getting Started
New to ScanPlus? Learn how to set up your business and start quickly.
- Create account
- Verify email
- Start free trial
- Choose business category
Restaurant Support
Help for restaurant and food business features.
- QR menu setup
- Menu management
- Categories
- Table QR
Membership Business Support
Help for membership and subscription businesses.
- Member management
- Membership plans
- Membership assignment
- Renewals
School / College ERP Support
Help for school, college and coaching institute features.
- Classes & sections
- Students
- Attendance
- Fee plans & collection
Subscription & Billing
Manage pricing plans and subscription access.
- Upgrade plan
- Downgrade plan
- Free trial
- Plan expiry
Technical Support
Troubleshooting and technical assistance.
- Login issues
- Dashboard loading issues
- QR code problems
- Public page unavailable
Search help topics
Quickly find answers to common questions.
Popular help topics
Setting up your business
Add business details and configure your dashboard.
QR code setup
Generate QR codes for menus or membership status pages.
Membership management
Create plans, assign memberships, renew subscriptions.
Payments & receipts
Understand payment records and receipt emails.
Subscription plans
Manage trial and paid plans.
Account troubleshooting
Resolve login or access issues.
Still need help?
Our support team is here to help.
Support for every business type
Restaurant / Food
Membership Businesses
ScanPlus provides category-specific tools and support based on your business type.
Frequently asked questions
No. ScanPlus supports restaurants and membership-based businesses.
Create an account, verify your email, and your 7-day trial starts automatically.
Yes. Membership management is available for all membership/subscription-based businesses.
Members can scan the business QR code and check their current membership status using their registered phone number or email.
This can happen if your subscription is inactive or QR access is disabled.
Membership payments can generate linked payment records and receipt emails.
Yes. Plans can be updated based on your business category.
Check spam/junk folders and verify your configured email address. Contact support if issue persists.
Quick troubleshooting
Login Problems
- Password issues
- Email verification issues
QR Problems
- QR not loading
- Wrong QR destination
Membership Problems
- Member not found
- Membership status incorrect
- Renewal issues
Subscription Problems
- Expired access
- Plan mismatch
Email Problems
- Receipt not received
- Verification mail missing
Need personalised help?
Our team is ready to help you get the most from ScanPlus.