Refund & Cancellation Policy

ScanPlus is a business management SaaS platform that provides subscription-based digital services for restaurants and membership-based businesses. Services may include: QR menu services, restaurant management tools, membership management, payment tracking, receipt communications, QR public pages, analytics, subscription dashboards, and business management tools. By subscribing, users agree to this policy.

New users may receive a free trial. Rules:

• 7-day free trial
• assigned after successful email verification
• one trial per eligible user
• trial cannot be duplicated
• trial access expires automatically unless upgraded

No refund applies to free trial usage because no paid billing occurs.

ScanPlus is a subscription-based software service. Billing may depend on: business category, selected plan, billing cycle, country pricing. Examples: Restaurant plans, Membership business plans. Subscription access may vary by plan. Charges may be: monthly, yearly, other configured billing cycles.

Users may cancel their subscription at any time. Cancellation effects: cancellation stops future renewals (if auto-renewal exists), cancellation does NOT automatically trigger refund, access remains available until current paid subscription period ends, unless otherwise specified. If no auto-renew: clarify cancellation simply prevents future billing. Manual admin-assigned subscriptions: clarify administrative adjustments may be handled separately.

General Rule: Subscription payments are non-refundable once service access has been activated. Because ScanPlus provides immediate access to digital software services.

Exceptions where refund may be considered:

• Duplicate billing (e.g., customer charged twice accidentally)
• Incorrect payment due to technical platform error
• Payment processed but subscription access was not provisioned due to verified platform issue
• Exceptional business-approved cases at ScanPlus discretion

Refund approval is not automatic.

No refunds for:

• partial subscription usage
• unused subscription time
• accidental purchase after successful activation
• failure to use platform
• change of business decision
• dissatisfaction after valid access unless exceptional case approved
• failure to cancel before renewal (if auto-renew exists)
• business misconfiguration by user
• unsupported expectations beyond listed plan features
• third-party outages outside ScanPlus control

If supported: Upgrades may take effect immediately and prorated billing may apply if implemented. Downgrades may apply next billing cycle depending on platform behavior. If current logic differs: align with actual implementation. Do NOT mention behavior not supported.

If payment fails: subscription may remain inactive, renewal may fail, premium access may be restricted. No service guarantee without successful payment.

Payments may be processed via third-party providers such as: Razorpay, Stripe, or equivalent providers. Sensitive payment details are handled by payment processors. Refund timing may depend partly on processor timelines.

Required details: registered email, business name, transaction/payment ID, reason for refund request, supporting screenshots if applicable.

Contact: support.scanplus@gmail.com or sales.scanplus@gmail.com.

Process: 1) request submission, 2) review/verification, 3) decision communication, 4) approved refund processing.

If approved: refunds are processed within 5–10 business days. Actual credit timing depends on: bank, card issuer, payment gateway, payment provider.

If refund approved: ScanPlus may suspend subscription, revoke paid feature access, deactivate associated premium services. Examples: premium QR access, advanced analytics, membership premium limits, paid plan features.

ScanPlus is not liable for refund claims caused solely by: user misconfiguration, incorrect setup, lack of platform familiarity, business-side operational decisions, internet connectivity issues, third-party service failures.

Policy may be updated periodically. Updated date will reflect latest revision.

For questions about this policy, contact support.scanplus@gmail.com or sales.scanplus@gmail.com.